Shipping Policy

At Breville US Store, we understand that you are eager to receive your new high-end kitchen appliances, and we are committed to providing fast, reliable, and affordable shipping to our customers around the world. Our shipping policy is designed to ensure that your order is processed and delivered to you in a timely manner, with no hidden fees or surprises.
We offer free global shipping on all orders placed through Breville US Store. This means that no matter where you are in the world, you will not be charged any shipping fees for your order. We believe that high-quality kitchen appliances should be accessible to everyone, and free global shipping is one way we make that possible.
All orders are processed within 1 to 3 business days of being placed. Processing time includes verifying your payment information, preparing your order for shipment, and packaging your products securely to ensure they arrive in perfect condition. We work with trusted shipping partners to ensure that your order is delivered safely and efficiently, and we provide you with a tracking number once your order has been shipped.
The estimated delivery time for all orders is 6 to 12 business days from the date your order is shipped. This delivery time is an estimate and may vary slightly depending on your location, customs processing (for international orders), and any unforeseen delays such as weather conditions or shipping carrier disruptions. We will keep you updated on the status of your order via email, including when your order is processed, shipped, and delivered.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the progress of your order online, so you always know when to expect your delivery. If you have any questions about the status of your shipment, please contact our customer service team at [email protected], and we will be happy to assist you.
We take great care in packaging our products to ensure that they arrive in perfect condition. All high-end kitchen appliances are packaged with protective materials to prevent damage during shipping, and we inspect each package before it is shipped to ensure that it meets our quality standards. If you receive a package that is damaged or if your product is broken upon arrival, please contact our customer service team immediately, and we will arrange for a replacement or refund.
For international orders, please note that customs processing times may vary depending on your country’s customs regulations. While we do our best to ensure that your order is processed quickly, we cannot control customs delays, and these delays are not included in our estimated delivery time. We recommend checking with your local customs office if you have any questions about customs processing or fees (though we cover all shipping-related fees, customs duties or taxes may apply in some countries, and these are the responsibility of the customer).
We do not require a signature for delivery, but if you would like to request a signature, please contact our customer service team at the time of placing your order, and we will do our best to accommodate your request. If you are not available to receive your delivery, the shipping carrier will leave a notice with instructions on how to retrieve your package, or they may attempt delivery again at a later time.
If you need to change your shipping address after placing your order, please contact our customer service team as soon as possible. We can only change the shipping address if your order has not yet been shipped. Once your order has been shipped, we cannot change the shipping address, and you will need to contact the shipping carrier directly to make any changes.
At Breville US Store, we are committed to providing you with a seamless shipping experience. We work hard to process and ship your order quickly, and we provide you with all the information you need to track your delivery. If you have any questions or concerns about our shipping policy or the status of your order, please do not hesitate to contact us at [email protected].